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Safe and Secure

At First National Bank of Northfield, we take your account security seriously. Online Banking is monitored 24 hours a day, 7 days a week. Our website requires a 128-bit encryption browser. For security reasons, we do not specify our exact security measures, but we want you to feel secure when doing your banking online. Our mobile apps are also secure, so you can rest assured your data is safe whether you are at home, at work or traveling.

Secure Services & Options

Take advantage of some of First National’s additional security options.

Magnifying GlassCredit Monitoring Service

Contact one of our personal bankers or stop by to set up a free three-month trial of credit monitoring (only $10/month following trial period). Learn more.

Secure ChipChip-encrypted Credit Cards

First National now offers chip-encrypted cards for an additional layer of fraud protection. Learn more.

Exclamation PointAlerts

Watch our news & alerts section for tips and security information, and sign up for mobile alerts to stay informed about your account activity.

SafeSafe Deposit Boxes

Need to keep some physical items secure? We have safe deposit boxes available at both our Downtown and South locations. Learn more.

Protect Yourself

safe

Your role in protecting the safety of your personal and financial information is very important. What you do or don’t do can significantly impact the security of your information. While we have many safeguards in place to protect your information, there are steps that you can take to further protect yourself. Please utilize the following information and resources below to learn helpful tips for protecting your accounts, online activity and identity.

Avoid Scams+

Phishing (email) or Vhishing (phone) scams try to trick you into giving away your passwords, account numbers and other personal information. It is up to you to protect your access identification, password and account information.

  • Never provide your personal information, password or account number in response to an unsolicited request.
  • Never open an email attachment that was not requested.
  • Never click on links inside of unrequested emails.
  • Never use the email links or any information from a suspected phishing email.

First National Bank of Northfield will never ask for your password, account number or other personal information over the phone, via text message or by email if we initiated the contact. We will never send unsolicited emails containing attachments.

Immediately report suspicious phone calls, emails, web pages!

Protect Your Identity+

  • Shred documents that contain personal information before throwing them away.
  • Replace all of your paper checks, statements and bills with electronic versions.
  • Enroll in eStatements and eNotices for safe and secure electronic delivery of your monthly bank statements and account notices.
  • Never provide personal or payment information during a phone call you did not initiate.
  • Free credit reports are available once a year from each of the three major credit bureaus. Review your personal credit report annually.
  • Prevent mail theft by retrieving delivered mail on a daily basis and using a postal service location for outgoing mail.

Checking & Savings Tips+

  • As soon as they are available, review and reconcile your monthly bank statements.
  • Use Personal Online Banking and Business Online Banking to monitor your account activity 24/7.
  • Enroll in eStatements for safe and secure electronic delivery of your monthly bank statements.
  • Enroll in eNotices to monitor checking and savings account activity.
  • Immediately report fraudulent activity.
  • Immediately report lost or stolen checks and ATM/debit cards.
  • Do not include personal information (driver’s license, Social Security number, phone numbers, etc.) on your checks.
  • Store new checks, cancelled checks and monthly bank statements in a secure location.
  • Never give account or personal information during a phone call you did not initiate.

Online Banking Tips+

  • Monitor your account activity on a frequent basis.
  • Choose a password that, at a minimum, mixes in lowercase letters, uppercase letters, numbers and special characters such as !, # and %. Create a password that contains at least 16 characters.
  • Use passphrases and sentences to strengthen your password, such as favorite movie lines or song lyrics.
  • Change your password and security questions on a regular basis. To change your password and security questions:
    1. Sign on to Personal Online Banking and select My Settings from the menu bar.
    2. Click on Edit in the Password section, to change your password.
    3. Click on Edit in the Security Data section to change your security questions.
  • Safeguard your username, password and security question answers. Do not write them down or share them with anyone.
  • Watch for the Extended Validation Certificate (EVC) when accessing your online banking account. The EVC is an additional layer of security that turns the browser address bar green when a user accesses a website that is secured with an EVC SSL certificate. The green address bar provides visual confirmation that you are on a secure site. The EVC also displays the name of the website’s legitimate owner (Fiserv, Inc.). EV certificates will display differently in the various web browsers.
  • Always use the Log Off function when ending an online banking session. Do not close the page or “X” out of your online banking session.
  • Install anti-malware and anti-virus software and regularly apply updates.

ATM/Debit Card Tips+

  • Immediately contact the First National Bank of Northfield if your card is lost or stolen, or if you suspect fraudulent activity.
    • Call 800-558-3424 to report a lost or stolen personal card.
    • Call 866-552-8855 to report a lost or stolen business card.
  • Promptly review and reconcile monthly bank statements.
  • Use Personal Online Banking and Business Online Banking to monitor your account activity 24/7.
  • Memorize your Personal Identification Number (PIN). Do not write it down anywhere.
  • Do not share your PIN with anyone.
  • Use secure transactions when shopping online. Look for https:// in the address bar of the site. This indicates the web page is encrypted. A lock symbol in the address bar also indicates a secure site.
  • Unless initiated by you, do not provide your card information over the phone.
  • Always destroy old/expired cards.

Mobile Banking Tips+

  • Secure your mobile device by utilizing the key lock and screen lock features when not in use.
  • If your mobile device is lost or stolen:
    • Sign on to Personal Online Banking and select My Settings from the menu bar. Click on Manage Devices within the Mobile Banking Profile section to remove the lost or stolen device.
  • Do not store password or account information on your mobile device.
  • Always use the Log Off function when ending a mobile banking session.
  • Delete text and email messages from First National Bank of Northfield delivered to your mobile device.

Watch Videos+

The MoneyIQ video series features even more tips about what you can do to protect yourself, including:

  • Smartphone security tips
  • Strong password suggestions
  • Identity theft protection


Security Resources – Helpful Links

noPhishing.org – Complete information on what phishing is and how to protect your identity.
FDIC Identity Theft & Fraud
Federal Bureau of Investigation
Federal Trade Commission
Federal Trade Commission Consumer Information
Identitytheft.gov – Complete one stop resource for identity theft victims.
The Internet Crime Complaint Center (IC3)
MoneyGram Fraud Prevention Center
US Postal Inspection Service

By clicking the links above, you will leave the First National Bank of Northfield website and will be directed to the third party site. First National Bank of Northfield does not control, endorse or guarantee any of the information contained therein. The third party site may have privacy and information security policies that differ from First National Bank of Northfield.