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Protect Your Digital Identity

We hate to say it but there are “bad guys” out there trying to get information from innocent online users. We want to help you protect yourself from these virtual bandits.

Security bandit stealing information from computer

Your role in protecting the safety of your personal and financial information is very important. What you do or don’t do can significantly impact the security of your information. While we have many safeguards in place to protect your information, there are steps that you can take to further protect yourself. Use the following information and resources below to learn helpful tips for protecting your accounts, online activity and identity.

Avoid Scams+

Phishing (email) or Vhishing (phone) scams try to trick you into giving away your passwords, account numbers and other personal information. It is up to you to protect your access identification, password and account information.

  • Never provide your personal information, password or account number in response to an unsolicited request.
  • Never open an email attachment that was not requested.
  • Never click on links inside of unrequested emails.
  • Never use the email links or any information from a suspected phishing email.

First National Bank of Northfield will never ask for your password, account number or other personal information over the phone, via text message or by email if we initiated the contact. We will never send unsolicited emails containing attachments.

Immediately report suspicious phone calls, emails, web pages!

Protect Your Identity+

  • Shred documents that contain personal information before throwing them away.
  • Replace all of your paper checks, statements and bills with electronic versions.
  • Enroll in eStatements and eNotices for safe and secure electronic delivery of your monthly bank statements and account notices.
  • Never provide personal or payment information during a phone call you did not initiate.
  • Free credit reports are available once a year from each of the three major credit bureaus. Review your personal credit report annually.
  • Prevent mail theft by retrieving delivered mail on a daily basis and using a postal service location for outgoing mail.

Checking & Savings Tips+

  • As soon as they are available, review and reconcile your monthly bank statements.
  • Use Personal Online Banking and Business Online Banking to monitor your account activity 24/7.
  • Enroll in eStatements for safe and secure electronic delivery of your monthly bank statements.
  • Enroll in eNotices to monitor checking and savings account activity.
  • Immediately report fraudulent activity.
  • Immediately report lost or stolen checks and ATM/debit cards.
  • Do not include personal information (driver’s license, Social Security number, phone numbers, etc.) on your checks.
  • Store new checks, cancelled checks and monthly bank statements in a secure location.
  • Never give account or personal information during a phone call you did not initiate.

Online Banking Tips+

  • Monitor your account activity on a frequent basis.
  • Choose a password that, at a minimum, mixes in lowercase letters, uppercase letters, numbers and special characters such as !, # and %. Create a password that contains at least 16 characters.
  • Use passphrases and sentences to strengthen your password, such as favorite movie lines or song lyrics.
  • Change your password and security questions on a regular basis. To change your password and security questions:
    1. Sign on to Personal Online Banking and select My Settings from the menu bar.
    2. Click on Edit in the Password section, to change your password.
    3. Click on Edit in the Security Data section to change your security questions.
  • Safeguard your username, password and security question answers. Do not write them down or share them with anyone.
  • Watch for the Extended Validation Certificate (EVC) when accessing your online banking account. The EVC is an additional layer of security that turns the browser address bar green when a user accesses a website that is secured with an EVC SSL certificate. The green address bar provides visual confirmation that you are on a secure site. The EVC also displays the name of the website’s legitimate owner (Fiserv, Inc.). EV certificates will display differently in the various web browsers.
  • Always use the Log Off function when ending an online banking session. Do not close the page or “X” out of your online banking session.
  • Install anti-malware and anti-virus software and regularly apply updates.

ATM/Debit Card Tips+

  • Immediately contact the First National Bank of Northfield if your card is lost or stolen, or if you suspect fraudulent activity.
    • Call 800-558-3424Call: 800-558-3424 to report a lost or stolen personal card.
    • Call 866-552-8855Call: 800-558-3424 to report a lost or stolen business card.
  • Promptly review and reconcile monthly bank statements.
  • Use Personal Online Banking and Business Online Banking to monitor your account activity 24/7.
  • Memorize your Personal Identification Number (PIN). Do not write it down anywhere.
  • Do not share your PIN with anyone.
  • Use secure transactions when shopping online. Look for https:// in the address bar of the site. This indicates the web page is encrypted. A lock symbol in the address bar also indicates a secure site.
  • Unless initiated by you, do not provide your card information over the phone.
  • Always destroy old/expired cards.

Mobile Banking Tips+

  • Secure your mobile device by utilizing the key lock and screen lock features when not in use.
  • If your mobile device is lost or stolen:
    • Sign on to Personal Online Banking and select My Settings from the menu bar. Click on Manage Devices within the Mobile Banking Profile section to remove the lost or stolen device.
  • Do not store password or account information on your mobile device.
  • Always use the Log Off function when ending a mobile banking session.
  • Delete text and email messages from First National Bank of Northfield delivered to your mobile device.

Free Products & Services

We offer many free products to help you stay connected to your money.

Online Banking – Access account information from a PC or tablet

Mobile Banking App – Quickly and easily check account activity

CardValet® – Safeguard your debit card

Alerts – Get up-to-date alerts via email or text

E-Statements – No need to worry about mailbox theft

Additional Services Offered

Credit Monitoring ServiceContact one of our personal bankers or stop by to set up a free three-month trial of credit monitoring (only $10/month following trial period).

Safe Deposit Boxes – Need to keep some physical items secure? We have safe deposit boxes available at both our Downtown and South locations

Security Resources – Helpful Links

FDIC Identity Theft & Fraud
Federal Bureau of Investigation
Federal Trade Commission
Federal Trade Commission Consumer Information – Complete one stop resource for identity theft victims.
The Internet Crime Complaint Center (IC3)
MoneyGram Fraud Prevention Center
US Postal Inspection Service
US Computer Emergency Readiness Team

By clicking the links above, you will leave the First National Bank of Northfield website and will be directed to the third party site. First National Bank of Northfield does not control, endorse or guarantee any of the information contained therein. The third party site may have privacy and information security policies that differ from First National Bank of Northfield.