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This page contains helpful links and phone numbers that help address some of our most commonly asked questions. Of course, if you’d prefer to speak to us directly, we would be happy to assist you during our regular business hours.

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Important Phone Numbers & Information

Safe Travels! Debit and Credit Card Use on the Road+

Whether you are traveling to San Francisco or Singapore, always let First National Bank of Northfield know about your travel plans. Because debit cards are directly tied to your bank account, they pose a special risk. At First National, your debit card includes fraud protection capability and alerts that could kick in if we see unusual activity on your card. Here’s what you can do to make sure things keep running smoothly while you travel.

  1. Before you head out on the road, come into the bank or call our main number (507.645.5656) debitto tell us when and where you’ll be traveling.
  2. It’s always a good idea to carry an extra credit card when you travel, just in case!
  3. If you DO get a fraud alert call about unusual activity while you are traveling, be sure to return the call as soon as you are able. You should feel free to confirm any information they provide, but DO NOT volunteer any personal information other than your name to the caller.
  4. If your First National issued debit OR credit cards are lost or stolen, call First National as soon as you can. You should also call one of the major credit bureaus such as Experian (888.397.3742) or Equifax (888.766.0008) to report potential fraud. They’re open 24 hours.

Enjoy your journey knowing we’re here for you. Safe travels!

For Debit or ATM Cards+

  • To activate your personal or business debit card, or to set or change your PIN, call: 800-992-3808.
  • To report a lost or stolen personal or business debit or ATM card during regular business hours, call: 507-645-5656 or 507-664-0820. After hours, call: 800-472-3272.

For Credit Cards+

  • To report a lost or stolen personal credit card, call: 800-558-3424.
  • To report a lost or stolen business credit card, call: 866-552-8855.
  • Apply for a chip-enhanced First National credit card.
  • Manage your First National credit card account.

For Prepaid Cards+

Gift Card Customer Service: 800-486-0292
Reloadable and Travel Card Customer Service: 800-899-5326, Opt. 2

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