Q: How secure is Online Bill Pay?
A: Online Bill Pay is fully secure. It is recommended by security experts to help protect against check fraud and identity theft. We use multiple layers of online security to protect customer information.
Q: Do I have to be enrolled for Internet Banking to use Bill Pay?
A: Yes. All customers must be enrolled for Internet Banking before they can sign up for Bill Pay.
Q: How fast are payments delivered?
A: Payments to electronic payees are delivered in 2 days. Payments issued by check are delivered in 5 days. When you schedule a payment, the payment calendar indicates the earliest available payment date. Approximately 77% of payments are electronic.
Q: How much does it cost?
A: Online Bill Pay is FREE!
Q: To whom can I make the payments?
A: You can make payments to virtually anyone, even an individual like a babysitter. Exceptions include: Tax payments, court ordered payments, payment to payees outside the United States, and payments to other institutions for the purpose of making a deposit.
Q: What kinds of bill payments are available?
A: One-time payment- The payment date you specify is the date the payment will be received by the merchant, as well as the date the funds are withdrawn from your account. Automatic or recurring payment- Occurs at your specified frequency as many times as you indicate.
Q: What is a recurring payment?
A: Recurring payments are automatic payments of the same amount. You do not have to re-enter a new payment each month. These payments can be scheduled for one of several frequencies. These include: Weekly, every 2 weeks, every 4 weeks, monthly, twice a month, every 2 months, every 3 months, every 6 months, and annual.
Q: Can I cancel or change a scheduled payment?
A: You can review, change or cancel a payment at any time before it is processed. (Payments may be processed up to 5 days in advance of the payment due date entered by the user.) The system displays an error message if you attempt to modify a payment after it has been processed.
Q: How far in advance can I schedule a payment?
A: Payments can be set up as much as 365 days in advance. Recurring payments can be scheduled to occur over any time period in the future, including indefinitely.
Q: How do I enroll for Bill Pay?
A: It’s easy. Just log onto Internet Banking, click on the checking account that you wish to pay your bills from, and complete the secure enrollment form. You’re ready to start enjoying the convenience of Online Bill Pay.
